We are recruiting for a Internal Sales Assistant at our Holsworthy Branch.
More About Our RGB Holsworthy - Internal Sales Assistant Products
RGB Holsworthy - Internal Sales AssistantThe Role We are looking to recruit the above position for our Holsworthy Branch.The ideal candidate should be customer focused and conscientious, with excellent communication and teamwork skills. Previous sales experience and product knowledge advantageous. Previous experience of working within the Merchant Industry preferred.The role would suit someone looking to make a name for themselves in the industry.Serve customers politely and efficiently to...
We are looking to recruit the above position for our Holsworthy Branch.
The ideal candidate should be customer focused and conscientious, with excellent communication and teamwork skills. Previous sales experience and product knowledge advantageous. Previous experience of working within the Merchant Industry preferred.
The role would suit someone looking to make a name for themselves in the industry.
Serve customers politely and efficiently to ensure customer satisfaction
Provide customers with advice and guidance on the selection and use of products and support colleagues in your areas of expertise
Maximise sales using linked selling and other appropriate skills
Drive sales forward using appropriate selling techniques e.g. effective quotation follow up, proactive promotional selling, effective telephone marketing
Maximise the use of the information technology available to enhance presentation to customers and company performance (e.g. Cad systems, supplier CD Rom catalogues etc.)
Ensure all telephones are answered promptly and politely, covering for colleagues as appropriate
All enquiries and quotations must be priced quickly and efficiently using market and system information to gain orders at maximum margin for the company
Monitor and effectively use customer special terms
Support external representation to ensure that customer accounts are developed to achieve maximum sales, allowing the representative to spend as much time as possible developing new and additional business
Upon instruction, be prepared to undertake site surveys to satisfy customer requirements, ensuring customers acknowledge details of goods prior to placing order (e.g. kitchen and bathroom planning, joinery survey, truss measurement etc.)
Service customer orders from branch stock profile where ever possible and appropriate
Ensure all customer special orders and directs are placed with preferred suppliers (in accordance with Company policy) having negotiated the best possible price and using the correct documentation
Liaise with customer and internal department/supplier to ensure delivery requirements are met. Customers must be informed of any delays or problems in meeting those requirements
Upon the receipt of customer special orders ensure prompt delivery/collection. Cancelled or incorrect orders should be returned promptly to supplier. All rehandling charges must be considered and commercial decisions made
Monitor potential issues with customer credit limits and payments. Liaise with Branch Management/Supervisor as necessary to maximise sales potential and minimise financial risk
Maintain an up to date knowledge of products technology and regulations in order to support or further customer service
Be aware of competitor and customers’ activities to identify commercial threats and sales opportunities
Follow the Company procedure in the handling of all monies and selection of payment types
Ensure the preparation of documentation for goods to be returned by customers for credit/refund
Deal with any customer complaints quickly and properly, seeking guidance from your Supervisor/Branch Manager where needed or appropriate
Keep all sales and display areas clean and tidy ensuring manufacturers’ literature is kept up to date
Advise of apparent stock shortages in order to achieve good stock management
When covering other departments ensure correct procedures are followed
The Hours
42.5 hours per week
Week 1: Monday to Friday 07:30 -16:30
Week 2 : Monday to Friday 07:30 -16:30 Saturday 08:00-12:00
Specific Experience & Skills Required
Sales Experience
Acknowledged customer service training
Experience in a telephone sales environment
Technical ability to take–off quantities from plans