Terms & Conditions

Special Offers, Promotions & Competition Terms & Conditions

  • All special offers, promotions & competitions will run for a stated period of time.

  • All items are subject to availability.

  • Please phone to confirm availability and prices before placing an order.

  • Special offers, promotions & competitions may be withdrawn without prior notice.

  • Only the winner of a competition will be contacted.

  • Images for illustration purposes only.

  • Please note we will not pass your details on to any third parties. Information given is for RGB use only.

  • No cash equivalent is offered for competition prizes. 

  • Images for illustration purposes only.

  • Competitions only open to UK residents.

  • RGB Building Supplies competitions are only open to non-employees of Rawle Gammon & Baker Holdings Ltd.

  • Rawle Gammon & Baker Holdings Limited Terms of Trading apply.

  • Always follow safety instructions when dealing with gas and electricity.


“We” and “Us” means Rawle Gammon & Baker Holdings Limited and “Our” shall be interpreted accordingly
“You” means the person, firm or company seeking to purchase Goods from Us, and “Your” shall be interpreted accordingly.
“Goods” means the goods and/or services to be supplied by Us.
“Terms” means these and any special terms agreed in writing between You and Us.
“Contact” means any contract for the supply of Goods incorporating theseTerms.
2.1 2.1 .1 All orders are accepted by Us only under these Terms and they may not be altered without Our written agreement. Any contrary or additional terms unless so agreed are excluded.
2.1.2 The Contract shall be on these Terms to the exclusion of all other terms and conditions (including any terms or conditions which You purport to apply under any purchase order, confirmation of order,specification or other document).
2.1.3 No terms or conditions endorsed on, delivered with or contained in Your purchase order, confirmation of order, specification or other document shall form part of the Contract simply as a result of such document being referred to in the Contract.
2.2 Quotations are invitations to treat only and shall lapse 30 days from their date.
2.3 You shall be responsible to Us for ensuring the accuracy of the terms of any order including any applicable design drawing or specification provided by You and for giving Us any necessary information relating to the Goods within a sufficient time to enable Us to perform the Contract in accordance with its Terms.
2.4 2.4.1 We shall not be liable in respect of any misrepresentation made by Us to You as to the condition of the Goods their fitness for any purpose or as to quantity or measurements unless the representation is: made or confirmedin writing by Us; and/or fraudulent.
2.4.2 without prejudice to Clause 2.4.1 of these Terms while We take every precaution in the preparation of Our catalogues, technical circulars, price lists and other literature these documents are for Your general guidance only and statements made therein (in the absence of fraud on Our part) shall not constitute representations by Us and We shall not be bound by them. If You require advice in relation to the Goods a specific request for advice should be made and any advice made or confirmed in writing in response to such a request shall amount to a representation and We shall he liable accordingly.
2.5 We reserve the right to supply alternative goods of similar description and quality to those ordered.
2.6 Our services do not include the installation of any Goods.
3.1 Our quotations and prices are based on costs prevailing at the time when they are given or agreed. We shall be entitled to adjust the price of the Goods as at the time of delivery by such amount as may be necessary to cover any increase sustained by Us after the date of acceptance of Your order in any direct or indirect costs of making, obtaining, handling or supplying the Goods.
3.2 Prices quoted are applicable to the quantity, specification, delivery dates and information provided by You. If the order placed varies, or delay is caused by, Your instructions or lack of instructions We shall be entitled to adjust the price.
3.3 The price is exclusive of VAT, which will be due at the rate applicable on the date of Our invoice.
4.1 Unless other credit terms have been agreed in writing, credit account invoices are due for payment on the last day of the month following the month in which the invoice for the Goods is dated.
4.2 We reserve the right to refuse to execute any order or contract if the arrangements for payment are not, or Your credit is not, satisfactory to Us and in our sole discretion We may require payment for each consignment when it is available and before it is despatched in which case delivery will not be effected until We are in receipt of cleared funds.
4.3 You may not withhold payment of any invoice or other amount due to Us by reason of any right of set off or counterclaim which You may have or allege to have for any reason whatever.
5.1 Delivery will be effected when the Goods leave Our premises or the premises of Our suppliers when the Goods are to be delivered direct from suppliers to You.
5.2 Delivery dates are given in good faith but are estimates only.
5.3 Unless otherwise agreed in writing time for delivery shall not be of the essence of the Contract.
5.4 We shall not be liable for any loss, damages, costs or expenses of any kind whatsoever whether direct or indirect (including, for the avoidance of doubt, any liability to any third party) resulting from any delay in delivery of the Goods or failure to deliver the Goods in a reasonable time.
5.5 If We fail to deliver the Goods Our entire liability shall be limited to the excess (if any) over the price of the Goods, of the cost to You (purchasing in the cheapest market reasonably available to You) of similar goods to replace those not delivered.
5.6 If you fail to take or make arrangements to accept delivery or collect the Goods or if We are unable to deliver because of inadequate access or instructions delivery shall be deemed and We may do any one or more of the following (without prejudice to any other right or remedy We may have):
5.6.1 make additional charges for failed delivery;
5.6.2 store the Goods at Your risk and costs;
5.6.3 invoice You for the Goods;
5.6.4 terminate this Contract without liability on Our part;
5.6.5 recover from You all costs and losses incurred by Us.
5.7 We reserve the right to make delivery by installments and tender a separate invoice in respect of each installment. Any claim which You may have in respect of one installment shall not affect Your liability in respect of any other installment.
5.8 Unless otherwise stated all quotations and estimates assume delivery in full loads.We reserve the right to levy additional chargesfor deliveries by installments where requested by You.
5.9 The cost of delivery shall be as separately agreed and is not included in the price agreed for the Goods.
5.10 You must provide the necessary labour for unloading the Goods, and unloading is to be completed with reasonable speed. If Our delivery vehicle is kept waiting for an unreasonable time or is obliged to return without completing delivery, or if We provide additional staff to unload Goods, an additional charge will be made.
5.11 We shall deliver the Goods as near as possible to the delivery address as a safe hard road permits. We reserve the right to refuse to deliver the Goods to premises considered in the discretion of the driver to be unsuitable.
5.12 If Goods are to be deposited other than on Your private premises You shall be responsible for compliance with all regulations and for all steps which need to be taken for the protection at all times of persons or property and will indemnify Us in respect of all losses, damages, costs and expenses We may incur as a result of such delivery whether on the public highway or elsewhere.
5.13 You will indemnify Us in respect of all losses, damages, costs and expenses incurred as a result of delivery in accordance with Your instructions. This indemnity will be reduced in proportion to the extent that such losses, damages, costs or expenses are due to Our negligence.
6.1 You shall inspect the Goods at the place and time of unloading but nothing in these Terms shall require You to break packaging and/or unpack Goods which are intended to be stored before use.
6.2 6.2.1 You must give us written notice within 3 working days of unloading of any claim for short delivery.
6.2.2 If You do not give Usthat notice within that time the Goods will be deemed to have been delivered in the quantities shown in the delivery documents.
6.2.3 You shall not be entitled and irrevocably and unconditionally waive any right to reject the Goods or claim any damages whatsoever for short delivery howsoever caused.
6.2.4 Our liability for short delivery is limited to making good the shortage.
6.3 6.3.1 Where it is or would have been apparent on a reasonable inspection that the Goods are not in conformity with the Contract or (where the Contract is a  contract for sale by sample) that the bulk does not compare with the sample You must give Us written notice within 3 working days.
6.3.2 If You fail to give us that notice within that time the Goods will be deemed to have been accepted and You shall not be entitled, and irrevocably and unconditionally waive, any right to reject the Goods.
7.1 Risk in the Goods shall pass to You when the Goods are delivered or, if You wrongfully fail to take delivery of the goods, the time when We tendered delivery of the Goods.
7.2 The title to the Goods shall remain with Us until You pay the price of the Goods and any other sums outstanding between You and Us whether in respect of this Contract or otherwise.
7.3 Until title passes:
7.3.1 You shall hold the Goods as Our fiduciary agent and bailee;
7.3.2 the Goods shall be stored separately from any other goods and You shall not interfere with any identification marks, labels, batch numbers or serial numbers on the Goods;
7.3.3 where goods supplied to you by third parties(“Third Party Goods”) are similar to or indistinguishable from the Goods You undertake to use your best endeavoursto dispose of such Third Party Goods in advance of the Goods;
7.3.4 We agree that You may use or agree to sell the Goods as principal and not as Our agentsin the ordinary course of Your business subject to the following express conditions:
(a) that the entire proceeds of any sale or insurance proceeds received in respect of the Goods are held in trust for Us and not mixed with any other monies or paid into an overdrawn bank account and shall at all times be identifiable as Our money;
(b) that You notify Your customer that We remain the legal owner of the Goods until We receive payment in accordance with Clause 7.2 and We reserve the right to label the Goods accordingly;
(c) that You will at Our request and at Your expense assign to Us all rights You may have against Your customer; and
(d) that Your right to use or sell the Goods may be withdrawn by Us on notice at any time and will automatically cease if You become Insolvent;
7.3.5 if the Goods are to become affixed to any land or building You must ensure that they are capable of removal without material injury to the land or building and You shall take all necessary steps to prevent title to the Goods from passing to the owner or landlord of such land or building.
7.4 We shall be entitled to recover the price of the Goods including VAT even though the property in any of the Goods remains with Us.
7.5 We shall be entitled at any time to recover any or all of the Goods to which We have title and for that purpose We may with such transport as is necessary enter upon any premises occupied by You or to which You have access and where the Goods may be or are believed to be situated.
8.1 Nothing in these Terms shall exclude or restrict Our liability for death or personal injury resulting from Our negligence or Our liability for fraudulent misrepresentation.
8.2 We are willing to undertake liability in addition to that provided by these Terms if a higher selling price for the Goods is agreed.
8.3 If You deal as a consumer as defined by the Unfair Contract Terms Act 1977 (“a Consumer”) any provision of these Terms which is of no effect shall not apply.The statutory rights of a Consumer are not affected by these Terms.
8.4 In this Clause “Defect” shall mean the condition and/or any attribute of the Goods and/or any condition or other circumstances which but for the effect of these Terms would have entitled You to damages.
8.5 Subject to Clauses 8.1 to 8.3 of these Terms We shall not be liable by reason of any misrepresentation (unless fraudulent) or any breach of warranty, condition or other term express or implied or any breach of duty (common law or statutory) or negligence for any loss, damages, costs or expenses of any kind whatsoever. Instead of liability in damages We undertake liability under Clause 8.6 below.
8.6 Where but for the effect of Clause 8.5 of these Terms You would have been entitled to damages against Us We shall not be liable to pay damages but subject to the conditions set out in Clause 8.7 below shall in Our sole discretion either repair the Goods at Our own expense or supply replacement Goods free of charge or refund all (or where appropriate part) of the price paid for the relevant Goods.
8.7 We will not be liable under Clause 8.6:
8.7.1 if the Defect would have been apparent on a reasonable inspection under Clause 6.1 of these Terms at the time of unloading unless You give Us written notice within 3 working days of the time of unloading;
8.7.2 unless the Defect Is discovered within 3 months from the date of delivery and We are given written notice of the Defect within 3 working days of it being discovered;
8.7.3 if the Defect arises from fair wear and tear;
8.7.4 if the Defect arises from Your willful damage, negligence, abnormal working conditions,misuse, alteration or repair of the Goods, failure to follow British Standard or industry instructions relevant to the Goods, or storage of the Goods in unsuitable conditions; or
8.7.5 unless after discovery of the Defect We are given a reasonable opportunity to inspect the Goods before they are used or in any way interfered with. We acknowledge that the costs of suspending works are relevant to the determination of what is a reasonable opportunity and thissub-clause shall not apply to any works affecting the Goods which it may be reasonably necessary to carry out in the interests of safety and/or as emergency measures.
8.8 If the Goods are not manufactured by Us or have been processed or milled by a third party whether or not at Our or Your request Our liability in respect of any defect in workmanship or materials of the Goods will be limited to such rights against the manufacturer or the third party as We may have in respect of the Goods. We will on written request provide details of Our rights against the manufacturer or third party and any otherterms and conditions imposed by the manufacturer or the third party and so far as possible will on request assign to You any such rights.
8.9 If the Goods are manufactured, processed or milled by Us to the design, quantity, measurement or specification of You then:
8.9.1 subject to Clauses 8.1 to 8.3 of these Terms We shall not be under any liability for any loss, damages, costs or expenses of any kind whatsoever or under Clause 8.6 of theseTerms (as the case may be) except in the event of
(a) fraudulent misrepresentation;
(b) misrepresentation where the representationwas made or confirmedin writing;
(c) non-compliancewith such design, quantity, measurement or specification; or
(d) breach of a written warranty by Us that the Goods are fit for that purpose.
8.9.2 You will unconditionally fully and effectively indemnify Us against all losses, damages, costs on an indemnity basis, and expenses, awarded against or incurred by Us in connection with or paid or agreed to be paid by Us in settlement of any claim:
(a) for infringement of any patents, copyright, design, trademark or any other industrial or intellectual property rights of any other person;
(b) arising from any such manufacturing processing or milling including, but not limited to, any Defect in the Goods.
This indemnity will be reduced in proportion to the extent that such losses, damage, costs and expenses are due to Our negligence.
8.10 Subject to Clauses 8.1 to 8.3 of these Terms We shall not be liable for misrepresentation (unless fraudulent) or in contract, tort (including negligence or breach of statutory duty) or otherwise howsoever and whatever the cause for:
(a) pure economic loss, anyloss of profit, loss of business, loss of contracts, loss of revenues or anticipated savings, depletion of goodwill or otherwise;or
(b) any special, indirect or consequential damage of any nature whatsoever.
8.11 You will unconditionally fully and effectively indemnify Us against all losses, damages, penalties, costs on an indemnity basis, and expenses, awarded against or incurred by Us in connection with or paid or agreed to be paid by Us in settlement of any claim by any third party arising from the supply or use of the Goods including loss arising from Our negligence.This indemnity will be reduced in proportion to the extent that such losses, damages, penalties, costs and expenses are due to Our negligence.
8.12 Without prejudice to any other provisions in these Terms in any event Our total liability for any one claim or for the total of all claims arising from any one act of default on Our part (whether arising from Our negligence or otherwise) shall not exceed the purchase price of the Goods the subject matter of any claim,
9.1 “insolvent” means You becoming unable to pay Your debts within the meaning of Section 123 (Company) or Section 268 (Individual) of the Insolvency Act
1986; the levying or the threat of execution of distress on any of Your property: notice of intention to appoint or the appointment of a receiver, administrative receiver or administrator over all or any part of Your property; a proposal for a voluntary arrangement or compromise between You and Your creditors whether pursuant to the Insolvency Act 1986 or otherwise; the passing of a resolution for voluntary winding-up or summoning a meeting to pass such a resolution otherwise than for the purposes of a bona fide amalgamation or reconstruction; the presentation of a petition or application for Your winding-up (Company) or bankruptcy (Individual) or for an administration order in relation to You; if You suffer any analogous step or proceedings under foreign law or You ceasing to pay Your debts in the ordinary course of business or ceasing or threatening to cease to carry on Your business.
9.2 If You fail to pay any invoice or any sum due to Us under any contract on the due date or You become Insolvent or if there is a material change in Your constitution or You commit a material breach of this Contract and fail to remedy that breach all sums outstanding between You and Us shall become immediately due and payable and We shall be entitled to do any one or more of the following (without prejudice to any other right or remedy We may have):
9.2.1 require payment in cleared funds in advance of further deliveries;
9.2.2 cancel or suspend any further deliveries to You under this or any other contract without liability on Our part;
9.2.3 claim interest and compensation on the sums outstanding pursuant to the Late Payment of Commercial Debts (Interest) Act 1998 from the due date until payment is received after as well as before judgment;
9.2.4 without prejudice to the generality of Clause 7 of these Terms exercise any of Our rights pursuant to that clause; and/or
9.2.5 terminate this or any other contract with You without liability on Our part.
9.3 You shall reimburse Our costs including legal costs on an indemnity basis which We incur in enforcing this Contract including, but not limited to, recovery of any sums due. Such sums shall be in addition to statutory compensation payable.
9.4 If Your cheque fails to clear at Your bank and is returned to drawer or is required to be represented to Your bank We shall be entitled to claim compensation fromYou to the value of £25 per occurrence.
10.1 This Contract shall be governed and interpreted exclusively according to the Law of England and Wales and You agree to submit to the non exclusive jurisdiction of the English Courts.
10.2 We shall not be liable for any breach of contract, delay or failure to perform any of Our obligations if the breach delay or failure was due to any cause beyond Our reasonable control including industrial action.
10.3 The waiver by Us of any breach or default of these Terms shall not be construed as a continued waiver of that breach nor as a waiver of any subsequent breach of the same or any other provision.
10.4 If any clause or sub-clause of these terms is held by a competent authority to be invalid or unenforceable the validity of the other clauses and subclauses of these Terms shall not be affected and they shall remain in full force and effect.
10.5 If the Housing Grants, Construction and Regeneration Act 1996 Part II applies to this Contract the Scheme under that Act shall apply and take precedence in the event of conflict between the Scheme and these Terms.
10.6 Any reference in these Terms to any Statute, Statutory Provision or Regulation includes a reference to that Statute, Statutory Provision or Regulation as amended extended or re-enacted at the relevant time.
10.7 The headings of theseTerms are for convenience only and shall not affect their interpretation.
10.8 Termination of this Contract shall not affect rights and obligations which have already accrued at the time of termination.
10.9 Nothing in these terms or the Contract is intended to or will create any benefit for or right to enforce any of the terms of the Contract to any third party, and a person who is not party to the Contract between us has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract.
10.10 This Contract contains the whole agreement between You and Us in respect of the supply of Goods to You and supersedes any prior written or oral agreement between You and Us relating to it and You confirm that You have not entered into this Contract on the basis of (and now irrevocably and unconditionally waive) any representations that are not expressly incorporated in this Contract.
10.11 Nothing in this Contract purports to exclude liability for any fraudulent statement or act.
11.1 All communications between the parties about the Contract must be in writing and delivered by hand or sent by pre-paid first class post or sent by fax:
11.1.1 (in the case of communications to Us) to our registered office or such changed address as We may notify You in writing; or
11 .1.2 (in the case of communications to You) to Your registered office (if You are a company) or (whether or not You are a company) to any address of Yours set out in any document which forms part of the Contract or your last known place of business,
11.2 Communications shall be deemed to have been received:
11.2.1 If sent by pre-paid first class post, two days (excluding Saturdays, Sundays and bank and public holidays) after posting (exclusive of the day of posting); or
11.2.2 if delivered by hand, on the day of delivery; or
11.2.3 if sent by fax on a working day prior to 4.00 pm, at the time of transmission and otherwise on the next working day.
11.3 Communications addressed to Us must be marked for the attention of the Company Secretary